Introduction

These terms and conditions, hereinafter called “Terms of Service” form the basis of the legal agreement under which Bear and Dot Designs hereinafter defined as “we”, will supply the customer, hereinafter defined as “you” with the products and services ordered by you.

The Terms of Service published here and on our Website supplement (and are in addition to) the terms of our Privacy Policy which sets out what personal information we collect about you when you use our services or our Website.
Should you continue to use our Website you shall be deemed to have also read, understood and agreed to our Privacy Policy in its entirety.
Our Terms of Service shall apply to all users of our Website, including without limitation users who are browsers, vendors, customers, merchants, and/ or content contributors and by visiting our website and/or purchasing something from us, you agree and accept to be bound by the following:

Supply of Goods & Services

We have taken reasonable precautions to try to ensure that prices quoted on our Website are correct and that all products have been fairly described. However, when ordering products or Services through our Website, you acknowledge that:
Orders will only be accepted if there are no material errors in the description of the goods or services or their prices as advertised on our Website;
All prices are displayed in pounds Sterling(£) inclusive of UK VAT unless expressly indicated otherwise.
Packaging may vary from that shown on the Website;
Product sizes are supplied from the garment manufacturer and we accept no liabilities for fit or description and the weights, dimensions and capacities shown on the Website are approximate only;
Whilst we try to display the colours of our products accurately on our Website, the actual colours you see will depend on your monitor and we cannot guarantee that your monitor’s display of any colour will accurately reflect the colour of the product on delivery
All items are subject to availability. We will inform you as soon as possible if the Product(s) or Service(s) you have ordered are not available and we may offer you alternative product(s) or service(s) of equal or higher quality and value.
Prices for our Products and Services are subject to change without notice. We reserve the right at any time to modify or discontinue our Products or Services (or any part or content thereof) without notice. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of any of our Products or Services.

The Products and Services displayed on our Website are exclusive to us and are only available online through our Website, we therefore reserve the right to discontinue or modify them at any time, or limit the quantities of any Products or Services that we offer.
Our Products and Services are subject to return or exchange only according to our Returns Policy as detailed.
We reserve the right, but are not obligated, to limit the sales of our Products or Services to any person, geographic region or jurisdiction and we may exercise this right on a case-by case basis.
Unless expressly stated otherwise by us in writing, all prices are exclusive of carriage and insurance.
All deliveries will be sent to the address as supplied on your order subject to payment of all charges by you and as specified on the order. Unless we agree otherwise in writing, all delivery dates are estimated dates which we will use our reasonable endeavours to achieve. We cannot be held responsible for our courier failing to deliver for reasons such as no-one in to sign for the delivery, failure to find the address or due other reasons out of their control such as weather conditions, breakdown or accident.
Occasionally, the supply of raw materials for our Product(s) or Service(s) may be delayed or prevented for reasons beyond our control – for example, material shortages, import delays or higher than anticipated demand. Where this is the case, we will make every effort to keep you informed but we shall be under no liability to you for such delay or failure.

Returns Policy

If you are not 100% satisfied with your purchase please contact info@bearanddotdesigns.co.uk within 72 hours of receipt of the product.
Products can be returned up to 14 days from the date of purchase, providing you have a copy of the original receipt and the item has not been worn or damaged and is returned in the same condition and original packaging in which it was delivered.
Unfortunately, there are some of our products and services that are non-refundable and cannot be cancelled once an order has been placed these include:
Anything that has been made to your specific requirements, is personalised or otherwise cannot be resold due to a bespoke element.
All items being returned shall be at the customers own cost and no refund can be claimed for carriage unless the product is faulty due to a manufacturing defect, whereupon your statutory rights to a refund or exchange are unaffected.
When returning any product(s), customers must retain the proof of postage certificate from the post office or courier. The proof of postage certificate must contain a tracking number relevant to the parcel. Once the parcel is received back in our warehouse it will be inspected and a refund will be made within two normal working days provided it has not been used or damaged by you.

When returning an item for exchange or refund, customers must ensure that they pay for adequate insurance of the parcel, equivalent in value to the cost of the items contained therein. Failure to do so will result in the customer remaining liable for the parcel should it be lost in transit during the return.

Faulty, Damaged, Incorrect Product and Non-Deliveries
In the unlikely event that our product arrives damaged or faulty, you must notify us within twenty four hours of delivery by sending an email to Info@bearanddotdesigns.co.uk Included in your email we will require a copy of the original receipt and photographs of the damage or fault with a short explanation of what you found damaged or faulty, if it is not obvious from the photograph provided.
If it appears that the product may have been damaged in transit please send us photos of any damaged packaging before removing the product from its packaging.
Provided you have notified us within the relevant time periods we will provide you the option of either a refund or replacement. Refunds or replacements claimed outside of the relevant time period will be at our sole discretion.
The cost of collection and return of faulty, damaged or incorrectly supplied products from you shall be met by us.
Where faulty goods are returned to us for replacement, we reserve the right to credit or refund the price instead of replacing the product. Your statutory rights are not affected.
You must notify us by writing to Info@Bearanddotdesigns.co.uk of a non-delivery within two working days of the scheduled delivery date. We will then give you the option of a credit or a further delivery of the missing product. If you do not notify us within the stated time limit, we shall not be liable for the non-delivery.

Ordering
During the purchasing and checkout process, you will be asked to make your selections and complete your payment details. All fields indicated as compulsory must be completed. Please note that we will collect and store your information, using an encrypted secure payment mechanism and will only use your information in accordance with our Privacy Policy.
All card payments are subject to authorisation by your card issuer and we will only take payment when we accept your order.
If we cannot supply you with the product or service you ordered, we will not process your order and we will inform you of this in writing by e-mail and refund any amounts debited from you.
The completion of the online checkout process does not constitute our acceptance of your order. Our acceptance of your order will take place only when we confirm by email your order number and issue an estimated dispatch date.
Products shown and described on our Website may not always be in stock. In the event of this situation occurring an estimated delivery time will be provided, or an alternative product offered. It should be noted that delivery dates quoted are estimates and do not constitute a contractual obligation by us to provide garments by a certain date.

Warranty and Exclusions.
We undertake that our products and services will, in all material respects, comply with any general description which we may have submitted to you, will be of satisfactory quality and reasonably fit for the purpose for which they were manufactured and intended, subject to normal usage and our care recommendations. Unless specifically stated otherwise, all products and services are for personal leisure purposes only and not for sports use.
Customers must follow the cleaning and care recommendations attached to the care labels in our garments.

Liability and Exclusions
To the fullest extent permitted by law, Bear and Dot Designs nor any of its affiliates, directors, employees or other representatives will be liable for damages arising out of or in connection with the use of its Website or the information, content, materials or products included therein. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties.
The customer has a duty to ensure that it has the right and express permission of the copyright holder to reproduce the design / logo that it contracts us to reproduce. If subsequently an order you place with us gives rise to a copyright issue, you will be liable to cover the cost of any copyright claims that we may incur as a result of producing your order.

Website Usage & Security.
We use reasonable efforts to ensure that our Website is free from viruses and other malicious or harmful content. However, we cannot guarantee that your use of our Website (including any content on it or any website accessible from it) will not cause damage to your computer or other device. It is your responsibility to ensure that you have the right equipment (including antivirus software) to use our Website safely and to screen out anything that may damage or harm your computer or other device. Except where required by law, we shall not be liable to any person for any loss or damage they suffer as a result of viruses or other malicious or harmful content that they access from or via our Website.
Occasionally there may be information on our Website relating to the products or services that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information relating to the product or services is inaccurate at any time without prior notice (including after you may have submitted your order).

If you have been provided with an account id and password to access private / member areas of our Website you are responsible for maintaining the confidentiality of your password and account id and any activities that occur under your account. We shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password or account.

Data Protection
The use and management of your personal data is important to us. In order to comply with GDPR regulations and UK law we have set out comprehensive details of how we use your data in our Privacy policy.

General

Opening Times Monday to Friday 9AM-5.30PM GMT except for Good Friday, Easter Monday, Christmas Day, Boxing Day and any other statutory bank or public holiday.

Changes to Terms of Service
You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

Governing Law
Our Terms of Service and any separate agreements whereby we provide you with products or services shall be governed by and construed in accordance with the laws of the United Kingdom, England and Wales.

Bear and Dot Designs